Connect Your Shopify Store
Connect UCrew to your Shopify store to give your AI agent access to your product catalog, orders, and customers — so it can answer shopping questions and close sales automatically.
Product Search
Customers ask questions like "Do you have a red dress in size M?" — the bot searches your live catalog and responds with matching products.
Order Tracking
Customers type their order number or email — the bot fetches real-time order status directly from Shopify.
Cart Abandonment
When a customer leaves without buying, UCrew sends them an automated follow-up message to bring them back.
Product Recommendations
The AI suggests relevant products based on what the customer is looking for.
What You'll Need
- An active Shopify store (any plan)
- Admin access to your Shopify store
- Your UCrew account with a project set up
How to Connect
Open Integrations in UCrew
Log in to your UCrew Dashboard → click Integrations in the sidebar.
Click "Connect" on Shopify
Find the Shopify card and click Connect.You'll see a form asking for your store URL and an API token.
Enter Your Shopify Store URL
Type your Shopify store address in the format:your-store.myshopify.com
Your myshopify.com URL is always available in your Shopify Admin — it appears in the browser address bar when you're logged in to Shopify.
Generate an API Token in Shopify
UCrew needs a read-only API key to access your store data. Here's how to create one:
- In Shopify Admin → click Settings (bottom left) → Apps and sales channels
- Click Develop apps → Allow custom app development (if prompted)
- Click Create an app → name it "UCrew" → click Create app
- Go to the Configuration tab → click Edit under Admin API integration
- Enable Read access for: Products, Orders, Customers, Inventory → click Save
- Go to the API credentials tab → click Install app → confirm
- Copy the Admin API access token shown (starts with shpat_...)
The token is only shown once — copy it immediately and paste it into UCrew before closing the Shopify page.
Paste the Token in UCrew and Save
Paste the Admin API access token into the UCrew Shopify connection form, then click Save & Connect.UCrew will verify the connection and sync your product catalog in the background.
Enable the Features You Want
After connecting, you'll see toggle switches for each Shopify feature. Turn on the ones you need:
- Product Search — recommended for all stores
- Order Tracking — great for reducing "where is my order?" questions
- Cart Abandonment Recovery — helps bring back customers who didn't buy
- Product Recommendations — for upselling and cross-selling
Test It Out
Open the Test Chat in your UCrew dashboard (right side panel) and ask:"Do you have any running shoes?" or "Where is order #1234?"The bot should respond with real data from your Shopify store.
Common Questions
Is the API token safe to give UCrew?
Yes — the token has read-only access. UCrew cannot create, edit, or delete any products, orders, or data in your store.
What if I reset the Shopify API token?
You'll need to generate a new token and update it in UCrew (Integrations → Shopify → Edit Credentials).
Can I connect multiple Shopify stores?
Yes — each store connects as a separate integration in your UCrew project.
Will the bot search all my products automatically?
Yes — once connected, the bot can search your entire product catalog in real time whenever a customer asks.